Service Ambassador (Trainee Assistant Officer), Branch Banking


Prime Responsibilities
•  Welcome customers upon their arrival at the branch and identify their service requirements.
•  Manage customer queues and token flow to minimize waiting time and ensure smooth movement within the branch.
•  Direct customers to the appropriate service counter, relationship officer, or self-service channel.
•  Provide accurate information regarding the Bank products, services, and delivery channels.
•  Assist customers with account-opening documentation, form completion, and other basic banking requirements.
•  Address routine customer queries and refer complex matters to the appropriate officer or department.
•  Encourage customers to use alternative delivery channels, including ATM, internet banking, mobile applications, and agent banking.
•  Maintain effective lobby management and ensure that the customer service area remains clean, organized, safe, and welcoming.
•  Collect customer feedback and promptly escalate complaints, service issues, and improvement suggestions to Branch Leadership.
•  Coordinate with Customer Service Officers, Relationship Officers, Relationship Managers, Branch Management, and other internal teams to ensure seamless service.
•  Maintain the Bank service-quality standards and provide customers with a consistent and professional experience.
•  Support branch administration, including lobby management, stationery, and customer-related services.
•  Immediately report any unusual or suspicious activity observed within or around the branch premises.
•  Follow the Bank internal control, compliance, AML/KYC, and operational-risk requirements.
•  Participate in training, e-learning, and on-the-job coaching to continuously improve product knowledge, regulatory awareness, and customer-service skills.


Qualification & Other Competencies
•  Passionate and energetic individuals having a graduation with business background.
•  Previous experience (6+ months) in customer service, hospitality, banking, financial services, or a similar role will get preference, however fresh graduates are highly encouraged to apply.
•  Strong customer service orientation and a welcoming personality.
•  Excellent communication and interpersonal skills.
•  Ability to understand customer needs and provide appropriate guidance.
•  Professional appearance, positive attitude, and courteous behavior.
•  Ability to manage customers effectively in a busy branch environment.
•  Basic understanding of digital banking services and delivery channels.
•  Strong coordination, problem-solving, and issue escalation skills.
•  Willingness to learn banking products, policies, compliance requirements, and service standards.
•  Ability to work under pressure while maintaining professionalism.
•  Geographical mobility and flexibility.
•  Excellent in communication skills. Fluency in English is much expected.
•  Good in interpersonal skills, having the ability to establish rapport and negotiate issues.
•  Applicants must be highly motivated and goal oriented with the ability to work both independently and as a team player.
•  Conversant with computer literacy - ability to navigate online platforms and work with Microsoft Office Applications.


Job Location
•  Anywhere in Bangladesh


Compensation & Benefit
•  Monthly gross salary of BDT. 31,000.
•  Festival & performance bonus, hospitalization & maternity reimbursement, leave facility and other admissible benefits as per People Management Policy of EBL.
•  Absorption process facility to become full time employee of the bank after 18 months of joining depending on performance and discipline.
•  Will be able to work in a customer-centric, tech-driven as well as competitive environment.