Branch Sales & Service Manager (BSSM), Branch Banking, Retail & SME Banking


Prime Responsibilities
•  Support the Branch Manager in achieving business objectives, driving portfolio growth, and ensuring service excellence across all customer segments.
•  Drive growth in liabilities, assets, and other key business portfolios while maintaining strict adherence to prudent risk management standards.
•  Supervise, guide, and support Relationship Officers / Relationship Managers in achieving assigned sales and service targets.
•  Lead and execute sales campaigns, customer engagement initiatives, business presentations, and other business development activities.
•  Ensure delivery of superior customer service by effectively addressing and resolving customer complaints in coordination with relevant internal stakeholders.
•  Authorize and monitor non cash transactions in compliance with regulatory requirements and internal control frameworks.
•  Continuously monitor asset portfolio quality and proactively identify, assess, and escalate potential risk concerns.
•  Conduct preliminary screening and assessment of Retail and SME loan applications to ensure policy compliance and mitigate fraud and credit risk exposure.


Qualification & Other Competencies
•  Minimum graduation from the relevant area from any reputed university.
•  Experience Requirements (by Grade):
•  SPO: 5-6 years
•  AVP to SAVP: 7-12 years & above
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•  Strong business acumen with an established professional network.
•  Willingness to be geographically mobile and flexible.
•  Strong interpersonal and relationship management skills.
•  Capability to engage self in a collaborative and performance driven work culture.
•  Ability to comply with process guidelines and ensure top notch customer service.
•  Ability to identify and onboard new business opportunities and manage customer relationships.


Job Location
•  Anywhere in Bangladesh, considering the capacity


Compensation & Benefit
•  Opportunity to work with the most respected bank of the country.
•  Unparallel career progression with performance driven result.
•  Immense scope of learning and self-development.
•  Competitive salary and compensation package with attractive long term benefits.
•  Incomparable financial support during critical illness.