Customer Service Officer (Teller)


Prime Responsibilities
•  Cash receipt and cash payment accurately at cash counter ensuring correct denominations.
•  Quick and correct entry of cash transactions in the core banking system.
•  Comply with note sorting rules, AML policies, and regulatory guidelines.
•  Assist in cash and vault management, including cash till balancing, note sorting, and report checking.
•  Achieve financial targets (Deposit, Loans, Cards, New Accounts) set by the bank.
•  Manage ATM booth, including cash loading, unloading, and reconciliation.
•  Hold vault key in absence of the Cash In-Charge.
•  Ensure customer satisfaction by providing excellent service in the cash area.
•  Maintain adequate stock of forms and brochures in the cash area.
•  Ensure accurate display fake note warnings, deposit, and exchange rate information.
•  Manage queues, ensure security, and maintain cleanliness in the cash area.
•  Maintain confidentiality of customer and bank information.
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Qualification & Other Competencies
•  Fresh Business graduate with CGPA of 3.00 or above out of 4.0
•  1 to 2 years of experience in a similar role at a reputed bank (Optional).
•  Willingness to work anywhere in Bangladesh.
•  Excellent in communication and able to work independently.
•  Passionate to learn product and service-related knowledge quickly and in detail.
•  Positive mindset to remain compliant with Bangladesh Bank policies and AML regulations, and directives on Money Laundering prevention
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Job Location
•  At any branch or sub branch located in Bangladesh


Compensation & Benefit
•  Monthly gross salary of BDT. 36,000 during probation period (probation period is minimum 6 months)
•  After successful completion of probation period, monthly salary will become BDT. 45,000
•  Other admissible benefits as per People Management Policy of EBL.
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