Trainee Officer - Cards Acquisition, Retail & SME Banking Division, Eastern Bank PLC.


Prime Responsibilities
•  Identify potential credit card customers and can contribute positively to the expansion of card customer base.
•  Achieve and exceed monthly sales targets set by the Management.
•  Ensure card activation and card utilization.
•  Motivate customers to take supplementary cards.
•  Query meet up and convince card analyst to release or approve card files.
•  Provide excellent customer service and promote a positive company image, ensure zero fraud issue.
•  Follow up with customers to ensure satisfaction and obtain feedback.
•  Remain up to date with product knowledge, market trends, competitors offers and activities.
•  Maintain accurate and timely records of sales activities and customer visit or interactions, submit related report to line manager and department head weekly or monthly.


Qualification & Other Competencies
•  Passionate and energetic individuals having a graduation with business background.
•  Previous experience (6+ months) in a similar role will get preference, however fresh graduates are highly encouraged to apply.
•  Excellent in communication skills. Fluency in English is much expected.
•  Good in interpersonal skills, having the ability to establish rapport and negotiate issues.
•  Applicants must be highly motivated and goal oriented with the ability to work both independently and as a team player.
•  Conversant with computer literacy - ability to navigate online platforms and work with Microsoft Office Applications.


Job Location
•  Dhaka & Chattogram


Compensation & Benefit
•  Monthly gross salary of BDT. 31,000.
•  Festival & performance bonus, hospitalization & maternity reimbursement, leave facility and other admissible benefits as per People Management Policy of EBL.
•  Absorption process facility to become full time employee of the bank after 18 months of joining depending on performance and discipline.
•  Will be able to work in a customer-centric, tech-driven as well as competitive environment.