Trainee Officer - Cards Acquisition, Retail & SME Banking Division, Eastern Bank PLC.


Prime Responsibilities
•  Identify potential credit card customers and can contribute positively to the expansion of card customer base.
•  Achieve and exceed monthly sales targets set by the Management.
•  Ensure card activation and card utilization.
•  Motivate customers to take supplementary cards.
•  Query meet up and convince card analyst to release or approve card files.
•  Provide excellent customer service and promote a positive company image, ensure zero fraud issue.
•  Follow up with customers to ensure satisfaction and obtain feedback.
•  Remain up to date with product knowledge, market trends, competitors offers and activities.
•  Maintain accurate and timely records of sales activities and customer visit or interactions, submit related report to line manager and department head weekly or monthly.


Qualification & Other Competencies
•  Passionate and energetic individuals having a graduation with business background.
•  Previous experience (6+ months) in a similar role will get preference, however fresh graduates are highly encouraged to apply.
•  Excellent in communication skills. Fluency in English is much expected.
•  Good in interpersonal skills, having the ability to establish rapport and negotiate issues.
•  Applicants must be highly motivated and goal oriented with the ability to work both independently and as a team player.
•  Conversant with computer literacy - ability to navigate online platforms and work with Microsoft Office Applications.


Job Location
•  Dhaka & Chattogram


Compensation & Benefit
•  Monthly gross salary of BDT. 31,000.
•  Festival & performance bonus, hospitalization & maternity reimbursement, leave facility and other admissible benefits as per People Management Policy of EBL.
•  Absorption process facility to become full time employee of the bank after 18 months of joining depending on performance and discipline.
•  Will be able to work in a customer-centric, tech-driven as well as competitive environment.


Interested candidates are requested to visit www.ebl.com.bd/career and apply on or before April 19, 2025. Only shortlisted candidates will be communicated and any sort of persuasion will result in disqualification. EBL reserves the right to accept or reject any application without assigning any reason whatsoever.