Trainee Officer-Contact Center (Be the Voice of EBL)


Prime Responsibilities
•  Be the Voice of EBL. Handle customer queries and complaints with professionalism and empathy while maintaining top-tier service standards.
•  Solve problems like a professional. Aim for First Contact Resolution (FCR) to enhance customer satisfaction.
•  Go the extra mile. Identify customer needs and offer proactive solutions to create a seamless experience.
•  Stay ahead. Effectively follow up and escalate issues where necessary, ensuring a quick and efficient resolution.
•  Maintain excellence. Keep accurate records of customer interactions and ensure proper documentation.
•  Protect & comply. Adhere to all regulatory and security guidelines, safeguarding customer information at all times.
•  Learn & grow. Participate in training programs to enhance your skills and stay ahead in the industry.
•  Contribute. Upsell and sell products and services of EBL as deemed fit.


Qualification & Other Competencies
•  Passionate and energetic individuals with a minimum of graduation in business background.
•  Previous experience (6+ months) in a similar role will get preference, however fresh graduates are highly encouraged to apply!
•  Excellent in communication skills. Fluency in English is highly required.
•  Strong computer literacy - ability to navigate online platforms and work with MS Office tools.
•  Willingness to work in a dynamic 24/7 environment (roaster basis), including weekends & public holidays.


Job Location
•  Gulshan, Dhaka


Compensation & Benefit
•  Monthly gross salary of BDT. 31,000.
•  Festival & performance bonus, hospitalization & maternity reimbursement, leave facility and other admissible benefits as per People Management Policy of EBL.
•  Absorption process facility to become full time employee of the bank after 18 months of joining depending on performance and discipline.
•  Will be able to work in a customer-centric, tech-driven as well as industry-leading environment and become a part of the winning team!


Interested candidates are requested to visit www.ebl.com.bd/career and apply on or before March 12, 2025. Only shortlisted candidates will be communicated and any sort of persuasion will result in disqualification. EBL reserves the right to accept or reject any application without assigning any reason whatsoever.