Trainee Officer-Contact Center (Be the Voice of EBL)


Prime Responsibilities
•  Be the Voice of EBL. Handle customer queries and complaints with professionalism and empathy while maintaining top-tier service standards.
•  Solve problems like a professional. Aim for First Contact Resolution (FCR) to enhance customer satisfaction.
•  Go the extra mile. Identify customer needs and offer proactive solutions to create a seamless experience.
•  Stay ahead. Effectively follow up and escalate issues where necessary, ensuring a quick and efficient resolution.
•  Maintain excellence. Keep accurate records of customer interactions and ensure proper documentation.
•  Protect & comply. Adhere to all regulatory and security guidelines, safeguarding customer information at all times.
•  Learn & grow. Participate in training programs to enhance your skills and stay ahead in the industry.
•  Contribute. Upsell and sell products and services of EBL as deemed fit.


Qualification & Other Competencies
•  Passionate and energetic individuals with a minimum of graduation in business background.
•  Previous experience (6+ months) in a similar role will get preference, however fresh graduates are highly encouraged to apply!
•  Excellent in communication skills. Fluency in English is highly required.
•  Strong computer literacy - ability to navigate online platforms and work with MS Office tools.
•  Willingness to work in a dynamic 24/7 environment (roaster basis), including weekends & public holidays.


Job Location
•  Gulshan, Dhaka


Compensation & Benefit
•  Monthly gross salary of BDT. 31,000.
•  Festival & performance bonus, hospitalization & maternity reimbursement, leave facility and other admissible benefits as per People Management Policy of EBL.
•  Absorption process facility to become full time employee of the bank after 18 months of joining depending on performance and discipline.
•  Will be able to work in a customer-centric, tech-driven as well as industry-leading environment and become a part of the winning team!