Customer Service Officer (Assistant Officer), Cash Area, Branch and Sub Branch, Eastern Bank PLC.


Prime Responsibilities
•  Swift and accurate cash transactions at cash counter, ensuring correct denominations.
•  Comply with note sorting rules, AML policies, and regulatory guidelines.
•  Assist in cash and vault management, including cash till balancing, note sorting, and report checking.
•  Achieve financial targets (Assets, Liabilities, Cards, New Accounts) set by the bank.
•  Manage ATM booth, including cash loading, unloading, and reconciliation.
•  Hold vault key in the absence of the Cash In-Charge.
•  Ensure customer satisfaction by providing excellent service in the cash area.
•  Maintain adequate stock of forms and brochures in the cash area.
•  Accurately display fake note warnings, deposit, and exchange rate information.
•  Manage queues, ensure security, and maintain cleanliness in the cash area.
•  Maintain confidentiality of customer and bank information.


Qualification & Other Competencies
•  Fresh business graduate with CGPA of 3.00 or above.
•  1 to 2 years of experience in a similar role at a reputed bank (optional).
•  Willingness to work anywhere in Bangladesh.
•  Strong communication and interpersonal skills with adequate computer literacy.
•  Proactive team player, positive mindset and ability to work under pressure.
•  Ability to learn quickly in-depth product and service related knowledge.
•  Compliant with Bangladesh Bank policies, AML regulations, and directives on Money Laundering prevention.


Job Location
•  At any branch or sub branch located in Bangladesh


Compensation & Benefit
•  Monthly gross salary of BDT. 36,000 during probation period (probation period is minimum 6 months)
•  After successful completion of probation period, monthly salary will become BDT. 45,000
•  Other admissible benefits as per People Management Policy of EBL.