Contact Center Executive (Trainee Assistant Officer)

Prime Responsibilities
•  Handle Customer queries and complaints meeting the service level standard
•  Ensure first contact resolution in every possible cases
•  Effectively follow up and escalate the queries and complaints where necessary

Qualification & Other Competencies
•  Graduation with a minimum CGPA of 3.00 out of 4.00
•  Minimum six (06) months of experience in similar position
•  Excellent verbal and written communication skills in English & Bangla
•  Adequate computer literacy to work in online software modules & office packages
•  Willing to work in any working-shifts (24X7)

Job Location
•  Dhaka

Compensation & Benefit
•  Competitive Salary, Incentives and benefits packages
•  Career progression opportunity based on performance
•  Festival Bonuses/ Medical Facilities/ Other benefits

Only short listed candidates will be communicated.