Contact Center Agent


Prime Responsibilities
•  Handling customer queries and complaints meeting the service level standard.
•  Ensuring first contact resolution in every possible cases.
•  Effectively following up and escalating the queries and complaints where necessary.


Qualification & Other Competencies
•  Minimum graduate from recognized institutions.
•  6 months experience in similar exposure will get preference, however fresh graduates are also encouraged to apply
•  Excellent verbal and written communication skills in English & Bangla.
•  Adequate computer literacy to work in online software modules & MS Office packages.
•  Willing to work in any working-shifts (24X7)


Job Location
•  Gulshan, Dhaka


Compensation & Benefit
•  Gross monthly salary of BDT. 28,000/-
•  Other admissible benefits as per EBL policy.
•  Will be eligible to sit for Written Exam for EBL Permanent position after 1 year based on performance.