Contact Center Agent
• Handling customer queries and complaints meeting the service level standard.
• Ensuring first contact resolution in every possible cases.
• Effectively following up and escalating the queries and complaints where necessary.
Qualification & Other Competencies
• Minimum graduate from recognized institutions.
• 6 months experience in similar exposure will get preference, however fresh graduates are also encouraged to apply
• Excellent verbal and written communication skills in English & Bangla.
• Adequate computer literacy to work in online software modules & MS Office packages.
• Willing to work in any working-shifts (24X7)
• Gulshan, Dhaka
Compensation & Benefit
• Gross monthly salary of BDT. 28,000/-
• Other admissible benefits as per EBL policy.
• Will be eligible to sit for Written Exam for EBL Permanent position after 1 year based on performance.