Branch Sales and Services Manager, Retail & SME Banking, SPO - AVP


Prime Responsibilities
•  Positioning the branch as an effective Retail Sales and Service outlet by providing superior customer service
•  Assisting Branch Manager to meet or exceed financial targets by effective management of RM and Branch sales team
•  Implementing and monitor robust compliance both regulatory & internal control regime across all operational aspects of the Branch
•  Ensuring proper functioning of day to day control & periodic monitoring of activities and timely resolution of risk issues
•  Continuously identifying areas of improvement and initiate action wherein necessary
•  Ensuring an environment where the RO/RMs can operate as a team demonstrating the values of the bank and maintain high levels of motivation among branch people
•  Ensuring quality business portfolio as per bank risk appetite and maintenance of customer relationship thus keeping the healthy portfolio for the branch
•  Handling customer feedback and complains to ensure high standard customer service
•  Playing key role in branch profitability and achieving the branch business target as well as other financial KPIs through acquiring low cost business
•  Penetrating the market for different products as per requirement of the bank


Qualification & Other Competencies
•  Minimum graduation from relevant background
•  Minimum five (5) years of experience in branches of reputed Banks/Financial Institutions; one (1) year of experience in similar role is preferable
•  Experience of working in a centralized process and real time on-line banking environment is preferable
•  Excellent business communication skills with effective business acumen
•  Ability to contain cost for bottom line result
•  Leadership qualities to managing, coaching and mentoring people
•  Geographic mobility and flexibility


Compensation & Benefit
•  Eastern Bank Limited offers excellent career opportunities with most competitive salary and benefits package.