Contact Center Executive


Prime Responsibilities
•  Handle Customer queries & complaints meeting the service level standard
•  Ensure first contact resolution in every possible cases
•  Effectively follow up and escalate the queries & complaints where necessary



Qualification & Other Competencies
•  MBA/ BBA/ Masters/ Bachelor in Economics/ Business Studies/ Public Administration from recognized institutions
•  Minimum CGPA: 3 out of 4
•  Excellent verbal and written communication skills in English & Bangla
•  Adequate computer literacy to work in online software modules & office packages
•  Willing to work in any working-shifts (24X7)



Compensation & Benefit
•  Competitive Salary, Incentives and benefits packages
•  Career progression opportunity based on performance
•  Festival Bonuses/ Medical Facilities/ Other benefits



Please log on to www.ebl.com.bd/career and apply on or before Feb 18, 2017. Candidates will be treated strictly on merit and any sort of persuasion will result in disqualification.

Only short listed candidates will be communicated.
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