Branch Operations Manager, Retail & SME Banking, PO - AVP


Prime Responsibilities
•  Ensuring control and compliance of overall Branch Operational activities with policies, regulatory laws and guidelines of the bank
•  Coordinating with relevant departments related to Branch Operation and ensuring Service Level Agreement
•  Authorizing financial and non-financial transactions by ensuring proper verification of source and supporting documents
•  Preparing all Internal and External Reports; ensuring accuracy and timely submission to regulatory authority and internal stakeholders
•  Acting the role of coordinator during branch audit
•  Ensuring an environment where Customer Service Officers and Customer Service Manager can operate as a motivated team


Qualification & Other Competencies
•  Minimum Graduation from relevant background
•  Minimum Five (5) years of experience in branches of reputed Banks/ Financial Institutions; two (2) years of experience in similar role is preferable
•  Experience of working in a centralized process and real time on-line banking environment is preferable
•  Excellent business communication skills with effective sales acumen and strong interpersonal relationship
•  Leadership qualities for managing, coaching, and mentoring people
•  Vacancies are available in both urban and non-urban branches. Geographic mobility and flexibility are essential


Compensation & Benefit
•  Eastern Bank Limited offers excellent career opportunities with most competitive salary and benefits package.