Contact Center Executive
Prime Responsibilities
• Handle Customer queries & complaints meeting the service level standard • Ensure first contact resolution in every possible cases • Effectively follow up and escalate the queries & complaints where necessary
Qualification & Other Competencies
• MBA/ BBA/ Masters/ Bachelor in Economics/ Business Studies/ Public Administration from recognized institutions • Minimum CGPA: 3 out of 4 • Excellent verbal and written communication skills in English & Bangla • Adequate computer literacy to work in online software modules & office packages • Willing to work in any working-shifts (24X7)
Compensation & Benefit
• Competitive Salary, Incentives and benefits packages • Career progression opportunity based on performance • Festival Bonuses/ Medical Facilities/ Other benefits
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