Business Service Desk Officer, IT Division


Prime Responsibilities
•  Ensure support to business users on desktop, Office Applications and other Software issues
•  Guide users about proper use of IT application and equipment
•  Responsible for monitoring, operating, managing, troubleshooting and restoring services in any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
•  Monitor network performance, WAN link status and report to Network Management Team
•  Proper Maintenance of IT equipment at branches and ATM Booths
•  Install hardware, software, and peripheral equipment. Refer major hardware or software problems or defective products to vendors for service resolutions
•  Setup computers and install software for various applications, programs and test network connections
•  Maintain inventory of the IT assets
•  Develop trends by monitoring and analyzing incoming calls, problems and support requests.
•  Develop and manage effective professional working relationships with vendor personnel, co-workers and users
•  Adhere to policies as per corporate manuals and directives


Qualification & Other Competencies
•  Minimum Graduation preferebbly in Computer Science/ Electrical & Electronic/ Telecommunication/ Applied Physics from reputed university
•  Minimum 1-2 years equivalent work experience
•  Must work as a team member, hardworking, eager to learn and attitude to share knowledge among the team members
•  Excellent verbal and written communication skills
•  Industry Certifications like MCP, CCNA, MCSE will be an added advantages


Compensation & Benefit
•  Eastern Bank Limited offers excellent career opportunities with most competitive salary and benefits package