Manager - Senior Manager, Cards Operations, Operations Division


Prime Responsibilities
•  To ensure compliance with the Laws of the land, implement and exercise local banking regulations and build strong relationships with the Central Bank
•  To ensure accuracy with high quality service to the Card customer base and to minimize the operational loss of the bank
•  To ensure compliance with internal and external requirements
•  To identify the Cards fraud risk areas and take necessary steps to stop repetition
•  To ensure process development/improvement for operational and cost efficiency
•  To enhance the control environment to minimize operational risk
•  To communicate proactively with the Business Unit on operational risk issues
•  To escalate significant events to Business Unit Head as appropriate.
•  To ensure risks and issues identified are resolved in an appropriate and timely manner
•  To work closely with the IT Division in implementing new or improved software and automating manual processes
•  To discuss and plan with department heads to continuously improve, support and to facilitate growth of the Cards.
•  To maintain high level of motivation amongst staff


Qualification & Other Competencies
•  Minimum Graduation from relevant background
•  Minimum Five years of relevant experience
•  Proficiency in MS excel, Access & word is mandatory
•  High level of integrity, sincerity and behavioral appropriateness
•  Quality to work as a team member and attitude to learn
•  Excellent verbal and written communication skills in Bengali and English
•  Good Analytical skill


Job Location
•  Anywhere in Bangladesh


Compensation & Benefit
•  Eastern Bank Limited offers excellent career opportunities with most competitive salary and benefits package.



Candidates will be treated strictly on merit. Any sort of persuasion will result in disqualification.