Contact Center Executive (Trainee Assistant Officer)


Prime Responsibilities
•  Handle Customer queries and complaints meeting the service level standard
•  Ensure first contact resolution in every possible cases
•  Effectively follow up and escalate the queries and complaints where necessary



Qualification & Other Competencies
•   Graduation with a minimum CGPA of 3.00 out of 4.00
•  Prior experience in call/ contact center environment is preferable, freshers are also encouraged to apply
•  Excellent verbal and written communication skills in English & Bangla
•  Adequate computer literacy to work in online software modules & office packages
•  Willing to work in any working-shifts (24X7)



Job Location
•  Dhaka


Compensation & Benefit
•  Competitive Salary, Incentives and benefits packages
•  Career progression opportunity based on performance
•  Festival Bonuses/ Medical Facilities/ Other benefits



Please log on to www.ebl.com.bd/career and apply by March 30, 2019. Candidates will be treated strictly on merit and any sort of persuasion will result in disqualification.

Only short listed candidates will be communicated.
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